OUR POSTAGE COSTS
UK Delivery Prices
Second Class Signed For Postage (Delivered within 3 – 5 days* after dispatch) – Parcels are sent via Royal Mail if they are under 2kg in weight. We use My Hermes as our courier service. – £3.99
*Working Days (Monday – Friday) Not Including UK Bank Holidays, No dispatches of items are sent on weekends.
Free Postage Offer (UK ONLY) – Spend £100 or more and receive FREE Postage on a Second Class Basis
International Postage Local EU (Delivered within 7 working days) – Parcels with weights under 2kg are delivered via your Local postage system. For larger items we use UPS, Parcelforce or DPD as our main courier. – £17.99
Other International Postage – We now offer an exclusive postage to other international countries – due to the distance there is a higher postage cost – Countries this includes are USA, Switzerland, Romania, Norway, Finland & Estonia – £29.99 However if your parcel weighs under 2kg this may be reduced !
INTERNATIONAL POSTAGE RESTRICTIONS – TheStore91 are only capable at this time to send up to 6 Large or Medium sizes jars per order. However you can have as many other items as you like within your package. We want to ensure that all items sent on an international basis arrive as safe as possible.
Delivery methods and insurance. (UK ONLY)
For UK Deliveries we use either Royal Mail or an independent Courier depending on size of order. You Are required to sign for your delivery. Inquiries such as “Please leave at neighbors house” or “Please leave in a secure location” are NOT allowed. You can specify an alternative address during order check out. If you are not going to be available to sign for your order – please send to a work or relatives address. Please note that all UK parcels are sent with up to £20 compensation via our couriers if you would prefer for your items to be sent with a higher insurance there is an extra added cost of £2.20 to your order (£100 compensation). We are not responsible for items that are missing on a distribution basis however we will endeavor to help as much as we can to claim the items insurance back if something was to happen.
Security Checks & EU Customs Charges
All shipments will be fully insured. And Quantity Checks are carried out with ALL items, in some large order cases photos will be taken as proof that all items are packed inside your shipment as this helps us to prevent fraud. You WILL be required to sign for all deliveries. Before shipping any order we may carry out any number of security checks, including, but not restricted to Electoral Role address check, telephone number check, credit card processing checks. We also carry out random telephone checks prior to shipping. These checks are necessary to keep our prices down and prevent fraud.
Payments are handled via Paypal which is an external portal and we do not keep anyone’s personal details. You are required to enter your phone number and email address into our system for delivery purposes only as these can be used for you to receive your tracking information. ALL orders are fully track able however if your parcel is under 2kg you will not receive an auto-tracker link – should you need to find the whereabouts of your parcel contact us via the contact us page immediately.
IMPORTANT INFORMATION: TheStore91 is NOT responsible for any Customs Charges or Extra Handling costs which can occur to some countries, these are to be paid by the customer as extra costs (Does not apply to most EU Countries). Switzerland may occur charges of this nature dependent on the amount spent.
Our Refund and Returns Policy
Refunds are usually given to our customers if we don’t have the correct stock before shipping out your items, we don’t offer our customers alternatives as this is due to our quick turnover of stock and enables us to dispatch your package out to you at a quicker time. Refunds are given also if the following does happen – Faulty stock on arrival, breakages, leakages do occur.
Refunds are only given if the item you are wishing to return is in fully unused state, this does not include the examples shown above. We DO NOT refund used items in any way shape or form. Return postage is sometimes paid by us dependent on the case however in most cases returns are to be paid by the customer. Returns are not offered to international customers at this time but instead photographic evidence may be needed.
I have not received the correct quantity in my parcel, what happens now? – We ALWAYS run several security stock checks and hold several proofs of this with every order that is created. We do not refund or replace items which have been lost during the distribution phase. However this is a very unlikely case to happen.
My Votive or Tart is Discoloured or not 100% perfect and i am not happy about this, is there anything you can do? – Of course you can return the item to us for a full refund, we do not replace items on this basis. Please ensure that your returned items are sent tracked and signed for and to contact us for a returns address.
If you are unhappy with any of your items please contact us immediately so we can help rectify any situation, however you can return any items to us within 14 days AFTER point of items received as long as they are in a re-sellable standard, unused and arrive with us the same way in which it was sent out to you. We do not refund postage on any items being returned by our customers this helps us to keep our costs down as much as possible. If your item has arrived via My Hermes or Collect Plus we may issue you with a free returns label after the first initial 7 days ONLY. You are required to send photo evidence of any defects to us before a return can be issued to us.
International Customers – Photo evidence is needed for any defects you are unhappy with, we also may need further information as well as evidence of external parcel box as well as the contents inside.